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Chandler & Knowles CPAs PLLC provides services which on a individual basis are paid for at completion of said service. In most cases, a retainer or service deposit are required before services are performed.
In the event a client requests a refund for a retainer, service deposit or inaccurate charges, the request must be made in writing, either to the address listed below or by using our contact link at our website. After receipt of the request for refund, the client's original payment method will be refunded within 2 business days while any issues are researched. If after such research it is deemed that the refund is not valid, the client's original payment method will be charged after the client has been notified.
Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our accounts receivable and legal departments. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
Chandler & Knowles CPAs, PLLC reserves the right to modify this Refund Policy at its discretion, or against any client it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on Chandler & Knowles CPAs, PLLC websites. It is the client's obligation to review our refund policy for any such revisions
Chandler & Knowles CPAs, PLLC
Attn: Accounts Receivable
7370 Hawk Rd
Flower Mound, TX 75022-6266
info@emailmycpa.com
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